Microsoft Store and billing help
Overview
- Payment, billing, and the Microsoft Store
Manage a subscription
- Manage a subscription
- Turn on recurring billing
- Change subscription payment method
- Cancel a Microsoft 365 subscription
- Cancel other Microsoft subscriptions
- Manage a subscription from a third-party
- If you can't cancel
- Problems sharing a subscription
Shipping, orders, and history
- View order history
- Shipping, costs, and delivery times
- Track your order
- Find downloads and product keys
- Find tax invoices
- Pre-orders
- Guest checkout
Refunds and exchanges
- Return or exchange items
- Get a refund on your subscription
- Cancel an order or pre-order
- Status of a return and refund
- Can't get a refund on apps and games
Authorize a purchase
- Require approval for a family purchase
- Prevent unauthorized purchases
- Investigate a billing charge
- Report technical support scams
Payment options and updates
- Add a new payment method
- Update a payment method
- Remove a payment method
- Add mobile as a payment option
- Change Store country or region
Gift cards and Microsoft account balances
- Microsoft and Xbox gift cards
- Redeem a gift card or code
- Check a Microsoft account balance
- Add money to a Microsoft account
- Spend money in a Microsoft account
- Limits on money in a Microsoft account
- Spend all Microsoft gift card money
- Cancel a Microsoft Store gift card
Settings, apps, and games in Microsoft Store
- Get trusted apps and games
- Make an in-app purchase
- In-app purchases through a 3rd party
- Get updates for apps and games
- Free Solitaire games for Windows
- Free Microsoft Mahjong
- Microsoft FreeCell for Windows
- Change purchase sign-in settings
- Troubleshoot buying from Microsoft Store
- Troubleshoot payment options
- Troubleshoot unknown charges
- Can't find or install an app
- Can't push an app or game to a device
- Fix problems with apps
- Can't find Microsoft Store app in Windows
- Microsoft Store app doesn't open
- “Unable to Complete this transaction” error
Consumer and Regulatory Information
- Consumer and Regulatory Information
Windows 11 Windows 10 Microsoft Store Microsoft account Microsoft account dashboard More...Less
Windows 11Windows 10Xbox
You can set Microsoft Store to require a password when you make purchases. This helps prevent you (or anyone sharing your device) from buying something accidentally.You can also use your Xbox One console to require a password for purchases.
To require a password for purchases, using a PC or mobile device that has Windows 11:
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Inthe Microsoft Store app, select Profilethe upper right corner of your screen, and then choose App settings.
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Turn offPurchase sign-in.
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Repeat these steps for each device you share.
Need help with billing, refunds, or account security? Here's where you can learn more:
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To cancel any Microsoft subscription, seeHow to cancel your Microsoft subscription(includes Xbox Live or Microsoft 365).
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To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.
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For unrecognized purchases, find outwhat you can do about unexpected charges from Microsoft.
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If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how tohelp protect your Microsoft account from fraudulent activity. If there's a problem with your password, seeHow to reset your Microsoft account password.
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Keep track of your child's purchases. If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. Get more info about how to require adult approval for the things your child wants to buy in Microsoft Storeon Windows 11and Xbox One devices.
Need more help?
Contact Support
For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.
You can set Microsoft Store to require a password when you make purchases. This helps prevent you (or anyone sharing your device) from buying something accidentally.You can also use your Xbox One console to require a password for purchases.
To require a password for purchases, using a PC or mobile device that has Windows 10:
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In the the Microsoft Store app, select in the upper right corner of your screen, and then choose Settings.
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Under Purchase sign-in, turn off I want to buy without a password, for faster checkout.
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Repeat these steps for each device you share.
Need help with billing, refunds, or account security? Here's where you can learn more:
-
To cancel any Microsoft subscription, seeHow to cancel your Microsoft subscription(includes Xbox Live or Microsoft 365).
-
To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.
-
For unrecognized purchases, find outwhat you can do about unexpected charges from Microsoft.
-
If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how tohelp protect your Microsoft account from fraudulent activity. If there's a problem with your password, seeHow to reset your Microsoft account password.
-
Keep track of your child's purchases. If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. Get more info about how to require adult approval for the things your child wants to buy in Microsoft Storeon Windows 10 and Xbox One devices.
Need more help?
Contact Support
For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.
To help prevent unauthorized purchases from your console, you can set it to ask for the password every time you buy something.
To require a password for purchases using your Xbox:
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Press the Xbox button on the controller to open the guide, then select System>Settings >Account>Sign-in, security & passkey.To help protect your account, you may be asked to enter your password.
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Select Change my sign-in & security preferences.
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Scroll right and select Customize.
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Scroll right and select Ask for my passkey to make purchases.
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Select Passkey required.
Need help with billing, refunds, or account security? Here's where you can learn more:
-
To cancel any Microsoft subscription, seeHow to cancel your Microsoft subscription(includes Xbox Live or Microsoft 365).
-
To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.
-
For unrecognized purchases, find outwhat you can do about unexpected charges from Microsoft.
-
If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how tohelp protect your Microsoft account from fraudulent activity. If there's a problem with your password, seeHow to reset your Microsoft account password.
-
Keep track of your child's purchases. If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. Get more info about how to require adult approval for the things your child wants to buy in Microsoft Storeon Windows 10 and Xbox One devices.
Need more help?
Contact Support
Get fast, automated support, 24/7 fromXbox Support.
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